Frequently Asked Questions

How long does shipping take?

Orders typically take 3–5 business days to produce, followed by 5–7 business days for US shipping — approximately 8–12 days total from order to delivery.

International orders typically arrive within 13–26 business days (3–5 days production + 10–21 days shipping), depending on destination. Customs delays may add additional time.

Can I personalize my order?

Personalization (such as custom names or messages) is available on selected products only. Look for the personalization option on the product page before adding to cart.

What materials are used?

Our jewelry is crafted with stainless steel, or white/yellow gold plating over brass, featuring cubic zirconia and crystal accents.

What is your return policy?

We offer a 30-day return policy on eligible items. Please refer to our Refund Policy for full details.

How do I track my order?

You can track your order anytime using the Track Your Order link in our navigation menu.

What comes in the box?

All pieces arrive beautifully packaged in a soft touch gift box — perfect for gifting. You can also upgrade to our mahogany-style luxury LED box on selected product pages.

Do you ship internationally?

Yes! We ship globally. Shipping times and costs may vary by destination. Please see our Shipping Policy for more details.